Emergency Service Numbers and Usage Guide in Hong Kong

As a Special Administrative Region of China, Hong Kong has its own independent emergency service system. Below are the key points you need to know:

1. Universal Emergency Service Number

• 999
• Applicable Situations: Reporting crimes (criminal cases, traffic accidents, etc.), fire alarms, and medical emergencies.
• Service Languages: Cantonese, English, Mandarin (some operators may provide assistance in other languages).
• Dialing Method:
  • Local mobile or landline: Directly dial 999, no area code required.
  • International roaming mobile: Ensure international call function is activated before dialing.
• Notes:
  • Stay calm and clearly state the type of incident, location (e.g., street name, landmark), and the situation on-site.
  • If translation is needed, inform the operator: "I need an English interpreter" (我需要英语翻译).

2. Non-Emergency Contact Information

• Police Non-Emergency Hotline: 18222
• Applicable Situations: Reporting non-urgent crimes (such as attempted thefts), traffic-related inquiries, general police queries.

• Service Hours: 24 hours.

• Medical Consultation: Hospital Authority Hotline 2300 6555

• Applicable Situations: Non-urgent medical advice, public hospital service inquiries.

• Consumer Rights Protection: +852 2929 2222

• Applicable Situations: Tourism-related consumer disputes, merchant complaints.

3. Other Important Numbers

• Hong Kong International Airport (24-hour service): +852 2181 8888

• Flight inquiries, lost luggage, urgent airport assistance.

• Tourism Hotline (Hong Kong Tourism Board): +852 2508 1234

• Tourism information inquiries, event recommendations, multilingual service support.

• Your Country's Consulate in Hong Kong

• It is recommended to record the consulate’s phone number in advance for special situations such as lost passports or legal disputes.

4. Practical Tips

1. Location Description: Hong Kong has dense streets; try to use landmarks (such as malls, subway stations) or GPS coordinates for better positioning.
2. Language Communication: Emergency services generally offer English assistance; request translation if the situation is complex.
3. Save Screenshot: Save important numbers on your phone or print them out as backup, especially consulate information.
4. Non-Emergency Cases: Avoid occupying the 999 line; prioritize using 18222 or 2300 6555.